- Description
- Objectives
- Outline
- Materials
- System Requirements
- Watch a Demo
The Dental Office Assistant course delivers all the latest information and skills practice you need to succeed in the paperless era: technology, forms, and equipment in use today as well as up-to-date coding information and HIPAA and OSHA guidelines. This course describes functions of the dental business office and how to properly communicate information to patients. An in-depth look into completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding is also provided. Included with our course is the Dental Simulation tool which provides an interactive and realistic look into the dental office environment.
Prerequisite(s): None
After completing this course, you should be able to:
- Identify proper communication skills for handling requests
- Define the role of the dental office assistant within the dental healthcare team
- Recognize the requirements for managing dental office systems and records
- List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
- Recall the steps for bookkeeping procedures including accounts receivable and accounts payable
Dental Office Assistant Module 1
Introduction to the Dental Profession
- Orientation to the Dental Profession
- Members of the Dental Healthcare Team
- HIPAA
- OSHA
- Professional Ethics
- Legal Standards
- Patients’ Rights
- Basic Dental Office Design
- Dental Anatomy and Procedures
- Dental Numbering System
- Chairside Dental-Assisting Duties
Dental Office Assistant Module 2
Communication Skills in the Dental Office
- Elements of the Communication Process
- Barriers to Effective Communication
- Improving Communication
- Written Correspondence
- Digital Communication
- Patient Relations
- Psychology: Humanistic Theory
- Outstanding Customer Service
- Dental Healthcare Team Communication
- Staff Meetings
Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
- Computerized Dental Practice
- Selecting a Software Package
- Role of the Administrative Dental Assistant
- Patient Clinical Records
- Electronic Clinical Records
- Collecting Information
- Clinical Records Risk Management
- Information Management
- Filing Methods
- Filing Equipment and Supplies
- Preparing the Clinical Record
Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
- Dental Patient Scheduling
- Making Appointments
- Time-Saving Functions
- Recall Systems
- Classification of Recalls
- Inventory Management
- Types of Supplies, Products, & Equipment
- Dental Office Equipment
- Electronic Business Equipment
- Telecommunications
Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance
- Designing a Financial Policy
- Financial Policies
- Types of Dental Insurance
- Insurance Claims Processing
- Insurance Payments
- Insurance Tracking Systems
- Insurance Coding
- Fraudulent Insurance Billing
Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable
- Bookkeeping Procedures
- Check Writing
- Reconciling a Bank Statement
- Payroll
- Components of Financial Records Organization
- Billing
- Daily Routine for Managing Patient Transactions
- Reports
- Employment Strategies
- Career Opportunities for the Administrative Dental Assistant
- Steps for Developing Employment Strategies
**Outlines are subject to change, as courses and materials are updated.**
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player